Terms of Service
Effective May 17, 2026
These Terms of Service (the “Terms”) are a legal agreement between you and ARKM Tech, LLC, an Indiana limited liability company doing business as Snipsy (“Snipsy,” “we,” “us”), governing your use of the Snipsy software platform and the snipsy.app website (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Snipsy is software-as-a-service that helps independent pet grooming businesses manage scheduling, client records, payments, and customer notifications, including SMS reminders sent to the groomer's own clients.
2. Accounts
You must be at least 18 years old to create a Snipsy account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us at info@arkmtech.com immediately if you suspect unauthorized access.
3. Plans, fees, and billing
Snipsy offers a free Starter tier and paid subscription plans (Pro and Shop) billed monthly through Stripe. Pricing is shown on snipsy.app/pricing. Paid subscriptions renew automatically until cancelled. You can cancel from inside your Snipsy account at any time; cancellation takes effect at the end of the current billing period and we do not provide prorated refunds for partial periods.
4. SMS messaging program
Program description. Snipsy sends transactional account messages to subscribers who provide a mobile number and consent to receive SMS. Messages may include account verification codes, onboarding welcome messages, subscription and payment notifications, and customer support replies. Snipsy may also enable you, the account holder, to send appointment reminders and other messages to your own grooming clients; you are responsible for obtaining lawful consent from those recipients.
Message frequency. Frequency varies depending on account activity.
Cost. Message and data rates may apply depending on your mobile plan; check with your carrier.
Help. Reply HELP to any Snipsy message, or email info@arkmtech.com.
Opt out. Reply STOP to any Snipsy message at any time to opt out of further messages. You will receive one confirmation message and then no further messages from that program.
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
Support contact. info@arkmtech.com · ARKM Tech, LLC, 404 Willow Drive, Centerville, IN 47330.
5. Your content and data
You retain ownership of all data you upload to Snipsy, including your client records, appointments, and business records (“Your Content”). You grant us a limited license to host, store, and process Your Content solely to provide the Service to you. You are responsible for the accuracy and lawfulness of Your Content, including obtaining any consents required to collect, store, and send messages to your own customers.
6. Acceptable use
You agree not to use Snipsy to:
- Violate any law or regulation;
- Send unsolicited or unlawful messages, including marketing or promotional SMS to recipients who have not consented;
- Infringe the rights of any third party;
- Attempt to gain unauthorized access to any part of the Service or interfere with its operation;
- Reverse engineer, resell, or sublicense the Service without our written permission.
7. Suspension and termination
We may suspend or terminate your account if you breach these Terms, fail to pay fees when due, or use the Service in a way that creates risk to us, other users, or third parties. You may close your account at any time by emailing info@arkmtech.com.
8. Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered.
9. Limitation of liability
To the maximum extent permitted by law, ARKM Tech, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100.00), whichever is greater.
10. Indemnification
You agree to defend, indemnify, and hold harmless ARKM Tech, LLC and its officers, members, and employees from any claim, loss, or expense arising out of (a) your use of the Service, (b) Your Content, including any messages you send to your own customers through the Service, or (c) your breach of these Terms.
11. Governing law
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in Wayne County, Indiana, and you consent to the personal jurisdiction of those courts.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced by email or by an in-Service notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
13. Contact
ARKM Tech, LLC dba Snipsy · 404 Willow Drive, Centerville, IN 47330 · info@arkmtech.com