Terms of Service

Effective August 7, 2026

These Terms of Service (the “Terms”) are a legal agreement between you and ARKM Tech, LLC, an Indiana limited liability company doing business as Snipsy (“Snipsy,” “we,” “us,” or “our”), governing your access to and use of the Snipsy software platform and the snipsy.app website (collectively, the “Service”). By creating an account, clicking “I agree,” or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms, and “you” refers to both you and that business. If you do not agree, do not use the Service.

1. The Service

Snipsy is software-as-a-service that helps independent pet grooming businesses (“you,” a “Tenant”) manage scheduling, client and pet records, online booking, payments, tax and income tracking, and customer notifications, including SMS reminders sent to your own clients. Snipsy is a tool for your business — we are not a party to, and have no responsibility for, the grooming services you provide or the agreements between you and your clients.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create a Snipsy account. You agree to provide accurate, current information when you register and to keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, whether by you or by staff you invite. Notify us at info@arkmtech.com immediately if you suspect unauthorized access.

3. Plans, fees, and billing

Snipsy offers a free Starter plan and paid subscription plans (Pro and Shop). Current plan features, limits, and pricing are described on snipsy.app/pricing, which is incorporated into these Terms by reference and may change from time to time as described below.

• Free plan. The Starter plan does not require a payment method and does not expire on its own. It is subject to the usage limits shown on the Pricing page (for example, a cap on active clients), which we may adjust to keep the free tier sustainable.
• Paid plans. Pro and Shop subscriptions are billed in advance on a recurring monthly basis through our payment processor, Stripe, and renew automatically until cancelled.
• Cancellation. You can cancel a paid plan at any time from inside your Snipsy account. Cancellation takes effect at the end of your current billing period; you keep paid features through the end of that period, then your account moves to the free Starter plan. We do not provide refunds or credits for partial billing periods, except where required by law.
• Downgrades and data. Moving to a lower plan (by cancelling or by your own choice) does not delete your data. Features gated to a higher plan become unavailable, and if a usage limit on the lower plan is already exceeded (for example, an active client count above the Starter cap), you may need to reduce usage or upgrade again before certain actions are allowed.
• Usage limits, not metered overage. Plans include a monthly SMS allowance described on the Pricing page. Snipsy does not currently bill for SMS sent beyond that allowance — instead, sending is paused for the rest of the billing month once the allowance is used, and resumes at the next monthly reset. If that changes, we will update the Pricing page and notify active subscribers before any overage charges take effect.
• Price changes. We may change subscription pricing or plan features. For existing subscribers, we will give at least 30 days' notice by email or in-Service notice before a price increase takes effect on your account; continuing to use a paid plan after that date constitutes acceptance of the new price.
• Taxes. Fees do not include applicable sales, use, or similar taxes. Where we are required to collect them, they will be added to your invoice.

4. Payment processing — two separate money flows

It is important to understand that Snipsy sits between two distinct payment relationships:

• Your Snipsy subscription (Starter/Pro/Shop fees) is billed by ARKM Tech, LLC through our own Stripe account.
• Payments from your clients to you — deposits, service payments, and similar charges you collect through Snipsy — are processed through your own connected payment account (for example, your own Stripe account). That money is yours. We do not take a cut of it, we are not a party to those charges, and we are not responsible for chargebacks, refunds, disputes, or tax reporting arising from payments between you and your clients. You are solely responsible for your own compliance with payment processor terms, consumer protection law, and tax obligations related to your business's revenue.

5. SMS messaging program

Program description. Snipsy sends transactional account messages to subscribers who provide a mobile number and consent to receive SMS. Messages may include account verification codes, onboarding welcome messages, subscription and payment notifications, and customer support replies. Snipsy also enables you, the Tenant, to send appointment reminders and other messages to your own grooming clients. You are solely responsible for obtaining lawful consent from those recipients under the Telephone Consumer Protection Act and any other applicable law before sending them messages through Snipsy, and for honoring their opt-out requests.

Message frequency. Frequency varies depending on account activity.

Cost. Message and data rates may apply depending on your mobile plan; check with your carrier.

Help. Reply HELP to any Snipsy message, or email info@arkmtech.com.

Opt out. Reply STOP to any Snipsy message at any time to opt out of further messages. You will receive one confirmation message and then no further messages from that program.

No delivery guarantee. SMS delivery depends on third-party carriers and infrastructure outside our control. We do not guarantee that any message — including an appointment reminder — will be delivered, or delivered on time. Do not rely on Snipsy as the sole method of confirming or reminding clients of appointments.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.

Support contact. info@arkmtech.com · ARKM Tech, LLC, 404 Willow Drive, Centerville, IN 47330.

6. Your content, your clients' data, and your responsibilities

You retain ownership of all data you upload to or generate in Snipsy, including your client and pet records, appointments, notes, and business records (“Your Content”). You grant us a limited, non-exclusive license to host, store, transmit, and process Your Content solely to provide and support the Service.

Much of Your Content is personal information about your own clients — people who have never agreed to anything with us. As between you and Snipsy, you are responsible for deciding what information to collect from your clients, how you collect it, and what you do with it, and for complying with any laws that apply to your business, including consent, privacy, and messaging laws. Snipsy processes that information on your behalf and under your instructions, as described in our Privacy Policy. You represent that you have the right to submit your clients' information to Snipsy and to have Snipsy process it as described in these Terms.

7. Intellectual property

Snipsy, the Snipsy name and logo, and the underlying software, design, and technology are owned by ARKM Tech, LLC and protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes. Except for that license, we reserve all rights. You may not copy, modify, reverse engineer, resell, or create derivative works based on the Service without our written permission.

8. Acceptable use

You agree not to use Snipsy to:

• Violate any law or regulation;
• Send unsolicited or unlawful messages, including marketing or promotional SMS to recipients who have not consented;
• Infringe the rights of any third party;
• Upload or store information you are not legally entitled to collect or share;
• Attempt to gain unauthorized access to any part of the Service, probe or scan its infrastructure, or interfere with its operation;
• Use the Service to build or support a product that competes with Snipsy; or
• Reverse engineer, resell, or sublicense the Service without our written permission.

9. Suspension and termination

We may suspend or terminate your account if you breach these Terms, fail to pay fees when due, or use the Service in a way that creates risk to us, other users, or third parties. Where practical, we will give notice and a chance to cure a non-fraud, non-abuse issue before suspending your account. You may close your account at any time from your account settings or by emailing info@arkmtech.com. Following termination, we will retain Your Content for a reasonable period (currently up to 30 days) to allow export before deletion, except where we are required to delete it sooner or retain it longer by law.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that messages, bookings, or payments will always process correctly or on time. You are responsible for maintaining your own backups of critical business records where practical.

11. Limitation of liability

To the maximum extent permitted by law, ARKM Tech, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost clients, or lost data, arising out of or related to the Service — including damages arising from an undelivered or delayed message, a missed or double-booked appointment, or a payment processing issue. Our total liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100.00), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless ARKM Tech, LLC and its officers, members, and employees from any claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) Your Content, including any messages you send to your own clients through the Service or any claim that your collection or use of their information was unlawful, (c) your violation of any law, or (d) your breach of these Terms.

13. Dispute resolution — binding arbitration and class action waiver

Please read this section carefully — it affects your legal rights.

Informal resolution first. Before filing a claim, you agree to contact us at info@arkmtech.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Arbitration agreement. If we can't resolve a dispute informally, you and ARKM Tech, LLC agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access to the Service.

Class action waiver. You and ARKM Tech, LLC agree that any proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action.

Your right to opt out. You may opt out of this arbitration agreement by emailing info@arkmtech.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your name and account email. Opting out does not affect any other part of these Terms.

14. Governing law and venue

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. Subject to Section 13 above, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Wayne County, Indiana, and you consent to the personal jurisdiction of those courts.

15. General terms

These Terms, together with our Privacy Policy and the Pricing page, are the entire agreement between you and us regarding the Service and supersede any prior agreements on the subject. If any provision is found unenforceable, the rest of the Terms remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events outside its reasonable control.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or by an in-Service notice at least 15 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact

ARKM Tech, LLC dba Snipsy · 404 Willow Drive, Centerville, IN 47330 · info@arkmtech.com